Once your order arrives, you have a 3 calendar day 'cooling off' period, during which time you can examine and decide to return items from the order that are not as you expected them to be, excluding edible, food-contact and some other items outlined above. Where a customer buys two or more items with the intention of choosing which to keep, we are happy to refund the price of the returned item only - any shipping costs will be understood to apply to the item(s) the customer has decided to keep and will not be refunded. Afrocakery does not supply goods 'on approval'.

However, we stress the word examine which excludes trying or using an item or even removing most items from their retail packaging. Afrocakery also recognize that not every customer will be familiar with goods in this way and we accept that customers have the right to EXAMINE goods on delivery and can decide to return them. The Consumer Rights Act 2015 and Distance Selling Regulations / the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 provide additional protection for customers who are ordering goods at a distance and who do not have the opportunity to inspect these goods in person prior to ordering.Īfrocakery sells well-known, brand-named goods from the industry's biggest names and we assume that most customers will be familiar with these brands and products. However, for an item to be replaced, we must be in possession of the item to be replaced. We understand that there will be times when a replacement is required urgently and we will do everything we can to help.

Express delivery charge or other services such as MPESA charges/Bank charges) are not refundable. Additional charges paid at the time of ordering (e.g. Where you opt for a refund instead of a replacement, we will happily refund the amount you paid for the item(s). outsized cake boards / boxes would almost certainly not arrive intact if posted on their own) so we would refund in full for the incorrect item. In some cases, it may not be safe or possible to send a replacement (e.g. Items returned without first arranging with us are done so at your own risk and cost. Where this is necessary, Afrocakery will reimburse your reasonable return delivery costs up to correctly calculated 1st class post if arranged with us in advance. On some occasions the item may need to be returned to us so that we can identify the root problem and return faulty items to the manufacturer. We may require a photo of any damages so that we can claim with the couriers. Under the Sale of Goods Act, Afrocakery are happy to replace or refund any damaged, faulty or incorrectly supplied item right away. The faster you contact us the faster we can help find a solution. We want you to be completely happy with your Afrocakery order so if any product arrives incorrect, damaged or faulty then please contact us right away (within 3 days at most) and we’ll do everything we can to help.

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